Commercial, sales & marketing
Bringing insights, design thinking and human ingenuity together to reimagine your customer experiences and commercial growth.
As the market pivots to the patient with more individualized treatments and value-based models, life sciences companies must also shift their commercial models.
Science and technology are converging to enable more personalized, precise treatments. Marketing and technology are also converging enabling much more precise targeting and care experiences. Brands are no longer built through sales reps and advertising alone, but through delivering better treatment outcomes wrapped in exceptional experiences.
At the heart of every care experience is a person – a human being. That is why today’s commercial models must consider the full human experience—much of which is shaped outside of traditional care environments.
Being life years ahead means you understand this, knowing exactly what is delighting your customers and differentiating you from your competitors.
We work with you to build more personalized and agile commercial models using online and in-person interactions to know what your customer’s want and respond to. Add in our experiential agency skills and you get better operations and happier customers.
Builds insight-driven commercial models, treatment launches and value and access strategies for a more personalized healthcare market.
Combines design thinking with insights from patients, providers, pharmacies, payers and advocacy groups to create exceptional experiences and new growth across channels.
Simplifies and streamlines sales operations and marketing (e.g., content & campaign management) using applied intelligence, industry-proven solutions and continual improvement.
Develops technology blueprints and ecosystems and delivers them through systems integration and implementation.
Our commercial capabilities are designed to help you become a “Living Business” – one that unlocks sustained growth by continuously adapting to evolving customer needs.
Centers the commercial organization on delivering better patient and program outcomes.
Understands what patients and healthcare providers want in their individual interactions and designs experiences that people love.
Enables the application of AI, smart automation, machine learning and advances analytics at scale—to discover and apply new insights.
Empowers seamless collaboration across the commercial organization and other functional areas – connecting, simplifying and unifying decision making.
Enables connection to data and insights from other healthcare entities impacting the patient experience.
Our years of research with patients, providers and pharma companies have uncovered some eye-opening facts about today’s commercial models and the real human experience.
of patients said pharma companies understand their emotional, financial and other needs related to their condition.
of life sciences commercial leads said they don’t have a good understanding of what their customers need and want.
of life sciences CEO’s believe that the dynamic orchestration of more complex ecosystems will become a core activity of commercial leaders.
A survey of 4,000 patients in the US, the UK, France and Germany.
Second consecutive year.
Advertising Age Annual Agency Report
Fourth year in a row.